It's that time of year again when the shop gets busy busy for autumn and holiday launches. I wanted a little place that you could go to with ALL the details on pumpkins, shipping, and general FAQ's for how to shop a successful launch night.
Here we go...
LAUNCH NIGHT DETAILS:
- The whole 'Spellcaster' collection will go live on the site on September 9th at 8PM BST. The shop is located in Glasgow so that is 8PM in the UK.
- A preview will go up on Sunday September 8th at 5PM BST. That is so you can plot and plan and your cart for shop night and see the new pieces.
- Items that are new/restocking for launch will show up on the website as 'sold out' until that time and you will not be able to add anything to your cart until launch night at 8PM.
- All newsletter VIP's are getting pre-access this year. What does that mean? If you are a newsletter subscriber you will get an email for pre-access to the site at 7:30 so you can shop a little bit early.
- Each collection for autumn will be different! Each one will have different home goods, apparel, and pumpkins shapes and fabrics to choose from.
- All items in the shop are small batch. This means I only make and create 1-20(ish) of each item to reduce overstock and waste in the shop.
- That means some items sell out on launch night so I always suggest popping up on time for launch to make sure to can snag the items you want!
- I am a one woman shop! Adam (my husband) is helping me pack for larger launches AND I will have extended hours the week of launch to try and get everything out as fast as possible! Thank you guys in advance for your patience as I ship out Autumn happiness to you!
PUMPKINS:
- The 'Spellcaster' collection is all about witchy autumn! So the pumpkin fabrics and textures are picked around a cozy for a Halloween, witchy, Sabrina Spellman kinda vibe.
- I make about 350-400 pumpkins per launch. It normally takes me 1-7 business days depending on how busy a launch has been. This is subject to change.
- Most pumpkin sizes and styles are unique to a launch so make sure to grab the ones you want!
- The pumpkins from last year and the styles this year can all be mixed and matched to create or expand your collection.
- Every pumpkin purchase comes with an exclusive note card on how to care for your new pieces.
APPAREL + HH MUG ORDERS:
- Some orders from the line are printed with a local printer. This helps me reduce waste and not over order fun things I want to make for you guys!
- Once your apparel order comes in I will place an order with my local printer. I do this on a Mon/Wed/Fri.
- Apparel can take 5-10 business days to print and ship.
MULTIPLE ORDERS:
- You can put in multiple orders on launch night if you wish and I am happy to combine postage for you. This normally happens if you want to grab the pumpkins you love and then keep shopping the site for other items on launch night.
- Please note that apparel ship from a different location so shipping cannot be refunded on those orders.
- Shipping is based on weight so you will be refunded an excess postage once your orders have been combined and shipped.
- To combine an order from launch night please email me at hello@highlandandhoney.com with your order numbers by September 10th. If I notice a duplicate order with no email I will try and combine.
